FAQ

How long does delivery take?

Orders are processed within 1–2 business days. Delivery typically takes 1–3 business days within Poland and 2–5 business days across Europe.

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What are the shipping options?

We offer delivery via InPost parcel lockers and DHL courier service.

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Can I return my order?

Yes, you can return your order within 30 days of receiving it.

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How do I start a return?

Click here to start your return, if you chose InPost as delivery.

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When will I receive my refund?

Refunds are processed within 7 business days after we receive your returned item.

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Do I have to pay for return shipping?

Return shipping costs are covered by us.

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Can I exchange an item?

We currently do not offer direct exchanges. Please return the item and place a new order.

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Is the bag suitable for everyday use?

Yes, the bag is designed for versatility — suitable for daily use, work, travel, and workouts.

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How do I care for the bag?

Do not machine wash. We recommend cleaning the bag with a damp cloth.

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Does the bag fit A4 size?

Yes, the bag comfortably fits A4 documents and everyday essentials.

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Are there any inner pockets?

Yes, the bag features an internal zip pocket for small essentials.